Quality Without Tears: The Art of Hassle-Free Management
by Philip B. Crosby.
The author's objective is to show managers how to build quality into all aspects of a
company's operations thereby lowering costs, increasing sales, and boosting profits and
do all this without the typical bureaucratic controls and procedures that merely hassle
people without producing the desired results. Real situation and amusing fictional case
histories are used to demonstrate that problems of quality and hassle are caused by
management action.
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
by Peter S. Pande et al, Robert P. Neuman, Roland R. Cavanagh.
The authors contend that Six Sigma principles can be applied in businesses of all types to routinely
reduce costs, improve productivity, increase market share, and achieve other positive results. The
Six Sigma Way is their comprehensive self-help guide to adapting and using the system under various
conditions.
Six Sigma
by Mikel Harry and Richard Schroeder.
Mikel Harry and Richard Schroeder have figured out a way to improve just about any business
process and a company's bottom line at the same time. In this book, they show how companies such
as General Electric, Polaroid, and Allied Signal have implemented Six Sigma, eliminated defects and
mistakes, and saved billions.
